1. Where do you ship?

We currently ship within the United States only.

2. What are your shipping options and timelines?

Handling Time:
All orders are processed within 1–3 business days (Monday–Friday).

Shipping Options & Transit Time:

• Standard Shipping: 6–10 business days
• Total Shipping Time (Processing + Transit): 7–13 business days

Shipping Carrier:
We partner with DHL for safe and reliable deliveries.

3. Do you offer free shipping?

Yes, we offer free standard shipping on all orders within the USA.

4. What is your order cut-off time?

Orders placed before 4:00 PM (GMT+01:00) CET will be processed the same day within the handling window.

5. Will I receive tracking information?

Absolutely. After your order ships, you’ll receive a shipping confirmation email with your tracking number and a link to track your package.

6. Can I cancel my order?

Yes, you can cancel your order within 24 hours of purchase by contacting our customer service at support@dustylewis.com
If your order has already been shipped, please follow our return process instead.

7. What is your return policy?

• Return Window: 30 days from the delivery date
• Item Condition: Must be unused, unworn, with tags, and in original packaging
• Return Address:
  Paxtonstraat 3N, 8013 RP Zwolle, Netherlands
  
• Return Shipping: Customer is responsible for return shipping costs
• Restocking Fee: None

To request a return, contact us at support@dustylewis.com  with your order details and reason for return.

8. How do I initiate a return?

• Email us at support@dustylewis.com with the subject line “Return Request.”
• Include your order number and reason for return.
• Once approved, we’ll send return instructions and a return shipping label (if applicable).
• Ship the item back using a trackable method.

9. Do you accept exchanges?

We do not offer direct exchanges. Instead, please return the original item and place a new order for the product you’d like.

10. Are there any items that are non-returnable?

Yes, the following items cannot be returned:

• Customized or personalized products
• Items that are used or not in original condition
• Items returned after the 30-day return window

11. What if I receive a damaged or defective item?

Please contact us at support@dustylewis.com within 7 days of delivery. We’ll provide a replacement or refund based on the situation.

12. How long does it take to receive my refund?

Once your return is received and inspected, we’ll notify you of the refund status.

• Refunds are processed within 7 business days
• Refunds are issued to the original payment method used during purchase

13. How can I contact customer service?

If you have any questions or need help, feel free to reach out:
Email: support@dustylewis.com
Phone: +31 6 19213466